Edgars, what is the status of my "Hospital Cash Back" claim?

I was hospitalised in April 2018 and subsequently tried to call Edgars (at ***) about submitting an application for "Hospital Cash Back Insurance" payment. To my disappointment, each time I tried, the line went round in circles, and I never got to speak to a consultant. I eventually went to an Edgars store at Mall@Reds, Centurion and was assisted by Johannes, who received my Application Form and supporting documents, in early August 2018.

When I did not receive any correspondence, I tried to call the store on numerous occasions only to be disappointed again with a 'revolving door' line.

It is very disappointing to see Edgars selling its insurance products via the phone, but it is nowhere to be found when a customer has to use the very platform (phone) to get in touch when they have to submit a claim.

I am still waiting for Edgars to update me about the status of my application.