EDGARS - WHAT HORRID ONLINE SERVICE

WORST SERVICE EVER! Placed online order 6 May 2020 - was advised would take 3 weeks. My account has been billed and i even paid already. My order went to ***** department - spoke to Edgars Online order service department. Emailed Edgars already - absolutely no feedback. Today i check and my order has been cancelled online. 'Khosi Lucratia Tshabalala' <*** - still no responses to all my emails. So disappointed. My first online order with Edgars and it has been the worst e-commerce purchase.