Edgars - What a shambles of a company with people who lie and clearly can't do their jobs properly

In Jan 2020 I started receiving email, smses and phone calls to say that my account was in arrears and that my account was being handed over to the debt collectors. This didn't make any sense to me as I always pay my account every month. After thinking about it, I realised that the error had come in from their side. In mid-Nov 2019 I had placed an online order for a few items for myself and my daughter. After a week of no delivery I went online to rack my order. Low and behold, Edgars had cancelled my online order for who knows what reason - no notification to me whatsoever. So then I started to check my statements. So in Nov, they charged my account with this online order amount, but never refunded the money until mid-Dec. Which in turn then made my Nov instalment double what I would normally pay. So in Nov I only paid what my usual instalment amount was. So this is where the "debt recovery" comes in. They handed over my account as i did not pay the additional amount on the instalment end Nov. So once I had figured out that this is obviously what went wrong, I told the telesales person. Only to be told that not to worry, this will be sorted out. which clearly it wasn't as I still kept getting phone calls on a daily basis. I have literally told this whole story to at least 10 of the people that keep phoning me. And everytime they keep saying that they will sort it out or change my status so that I don't keep getting phone calls. And to date this has still not happened. I went to Jet in order to go buy my daughter a few items (as I clearly didn't get the online order), and when i got to the till, they refused to let me buy anything until I paid this outstanding amount. So I had to pay it as my daughter was desperate for some clothing. I cannot describe how utterly annoyed, frustrated, disappointed and angry I am about this whole matter. It's not the amount I had to pay, it's the fact that they couldn't do their jobs properly in the first place and kept harassing me non stop even after I explained the story to 10 people who all in turn said they would sort it out for me. This was not my fault at all, yet I am the one being harrassed and handed over to debt collectors. Nevermind that on top of all this, previously they had blocked my card twice which the store clerk couldn't even sort out. And I ended up contacting the ***** department from my own phone to get them to unblock my card. What a shambles of a company with people who clearly can't do their jobs properly and constant lying saying they will sort stuff out when clearly they didn't. Utterly disappointed, frustrated and beyond angry. Will definitely be looking to close my account ASAP.