WR
Wiets R
1 reviews | Active since Jul 2016
21 Jul 2016, 10:10
Edgars what a failure
<p>I have paid up my account several months ago with Edgars just to find a travel subscription loaded into my account. I have after a hundred phone calls and several store visits managed to get the subscription cancelled. Unfortunately a few hundred more phone calls to have the amount reversed seem to be well above the competency of the Edcon group. I have been threatened that the account will be handed over but no apologies for this poor service or any reversal of the costs. What a failure Edcon.</p>
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Replies (4)
Edgars's replyOfficial
22 Jul 2016, 08:25We must apologise for the time taken to resolve your query, please be advised we are aware of your query and have requested for immediate intervention from the relevant management team, your query has been noted as a priority and feedback will be provided directly to you regarding the Good taste and travel fee.
Please be advised at this point we cannot provide a time frame for resolution however we assure you the query will be resolved, Your patience will be highly appreciated.
Your reference number is ********** 175/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,
Edgars's reply22 Jul 2016, 08:25
Official
We must apologise for the time taken to resolve your query, please be advised we are aware of your query and have requested for immediate intervention from the relevant management team, your query has been noted as a priority and feedback will be provided directly to you regarding the Good taste and travel fee.
Please be advised at this point we cannot provide a time frame for resolution however we assure you the query will be resolved, Your patience will be highly appreciated.
Your reference number is ********** 175/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,
Edgars's replyOfficial
22 Jul 2016, 08:25We must apologise for the time taken to resolve your query, please be advised we are aware of your query and have requested for immediate intervention from the relevant management team, your query has been noted as a priority and feedback will be provided directly to you regarding the Good taste and travel fee.
Please be advised at this point we cannot provide a time frame for resolution however we assure you the query will be resolved, Your patience will be highly appreciated.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,
Edgars's reply22 Jul 2016, 08:25
Official
We must apologise for the time taken to resolve your query, please be advised we are aware of your query and have requested for immediate intervention from the relevant management team, your query has been noted as a priority and feedback will be provided directly to you regarding the Good taste and travel fee.
Please be advised at this point we cannot provide a time frame for resolution however we assure you the query will be resolved, Your patience will be highly appreciated.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,
WR
Wiets R's updateReviewer Update
17 Aug 2016, 17:31I was forced to pay up the Edgar's account even though I have not requested the services on the account. I was at least able to close the account to avoid Edgar's from continuing to ***** up. I am very disappointed at the poor quality of service I have received from Edgars. Not only did they fail to assist me to resolve my account query but they decided even after enough queries has been logged to continue to add interest on the account as well as to report the matter to the credit berau as over due. It seems rather as if the management and staff of the Edcon Group have lost touch with their customers and have no interest in serving their customers at all. Edgars staff has shown no competency in managing this query even if they may have found it to be in significant. Very poor Edgars
WR
Wiets R's update17 Aug 2016, 17:31
Reviewer Update
I was forced to pay up the Edgar's account even though I have not requested the services on the account. I was at least able to close the account to avoid Edgar's from continuing to ***** up. I am very disappointed at the poor quality of service I have received from Edgars. Not only did they fail to assist me to resolve my account query but they decided even after enough queries has been logged to continue to add interest on the account as well as to report the matter to the credit berau as over due. It seems rather as if the management and staff of the Edcon Group have lost touch with their customers and have no interest in serving their customers at all. Edgars staff has shown no competency in managing this query even if they may have found it to be in significant. Very poor Edgars
WR
Wiets R's updateReviewer Update
07 Feb 2018, 10:47It is now 2018 already and Edgar's is still unable to respond to this query even after a response was promised. I have not made use of their stores since and are rather awaiting their final liquidation and closure
WR
Wiets R's update07 Feb 2018, 10:47
Reviewer Update
It is now 2018 already and Edgar's is still unable to respond to this query even after a response was promised. I have not made use of their stores since and are rather awaiting their final liquidation and closure