EDGARS! WE DID NOT AUTHORIZE THIS!

My wife has an account with Edgars WHICH SHE SETTLES IN FULL.

Some weeks later a series of “overdue account” harassment messages arrive by SMS. This can only be an error on Edgars’ part.

My wife goes in to Edgars, Bedford Centre, Bedford Gardens, to enlighten them accordingly... and is horrified to learn Edgars has been debiting her for “cellular subscriptions plus data”, UTTERLY UNBEKNOWN TO HER.

Please read that again. Since 19 March 2018 Edgars has taken it upon themselves to add R78 p.m. for a “subscription” plus an additional R49 p.m. for “data” onto her account, WITHOUT HER KNOWLEDGE.

(Lest Edgars try any of their chicanery, let's get this straight: my wife's cellular affairs are transacted through First National Bank and EXCLUSIVELY.)

The Edgars store clerk tries, SEVERAL times, to call the Edgars “help” desk. This “help” desk does not answer its phones.

While English a second language for my wife I have quizzed her very comprehensively and I am satisfied she has NEVER ENTERED INTO ANY CELLULAR AGREEMENT WITH EDGARS.

We hereby DEMAND this be remedied IMMEDIATELY AND IN FULL, failing which we WILL escalate the matter to the relevant body, be it ICASA, the Consumer Protection Commissioner or any other.