BZ
Bandile Z

1 reviews | Active since Apr 2016

06 Sept 2019, 17:23

Edgar's waterfront manger ******

I recently opened an account with edgers, I made two purchases with the card when i went to edgers waterfront of which was my third purchase the manager Mr. Grahakeem Brenner (VM Manager), waited for me at the till and when it was my turn he asked for my card and took it to he's office. I waited for about 10 minutes with no explanation of what was happening, the manager came back and asked me to fetch my ID book, still with no explanation.

I came back with my ID book but they did not use my ID book and the same manager was there, I then asked why did I have to go all the way to fetch my ID if they did not need it " I was told they do not know why the manager wanted that ID"

that manager treated me like a ******** and told his staff he was smelling ***** that why he asked for my ID.

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Replies (1)
Edgars
Edgars's reply08 Sept 2019, 15:40
Official
Good day Bandile, Thank you for taking our call earlier. Please accept our sincerest apologies regarding the treatment you received at the Store. As per our telephonic conversation, we have escalated the complaint to the Regional Manager. Feedback to be provided within 48 working hours. Service and quality are priorities at Edcon and it is feedback from customers like you that will ensure that we will continue to maintain the high standard of quality that you expect of us.  We continually strives to improve the level of service and support we offer our customers, we can assure you that the matter has received immediate attention and is viewed with great concern.  Your reference number is ***/GO Warm Regards, Edcon Customer Experience Team***

Best regards,