1 reviews | Active since Aug 2017
Edgars waterfront Bloemfontein Cellphone department
On the 4th of August my partner went to Edgars waterfront to purchase a new phone, a month later the phone refused to charge and took it back to the store and we were told that they are going to book it for a warrant assessment and said they would keep in touch with us. We went back two weeks later and foind that the phone was returned and MTN refused to repair the phone because they did not atttach the proof of purchase. They only attached the damn paper when we went there. Today we went back to the store to find out of the phone had been booked in and they did not. Worse part is that they think its nothing serious whist my partner has been stranded for over a month without a phone. WHAT A PATHETIC SERVICE!!!?
As per our telephonic message that was left on your phone. We have forwarded the complaint to the Edgars Bloemfontein management to address with regards to the faulty handset reported in store for over a month. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***
As per our telephonic message that was left on your phone. We have forwarded the complaint to the Edgars Bloemfontein management to address with regards to the faulty handset reported in store for over a month. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***