JH
Jan H
1 reviews | Active since Jan 2020
09 Jan 2020, 18:04
Edgar's Waterfall mall extremely poor service
Wanted to buy 2 pairs of Oakley sunglasses at Edgar's waterfall mall Rustenburg that was on special, at first they almost sold me scratched sunglasses. They told me they can get from Menlyn I specifically told them I will take them if I get it at the special price they phonen me today after 2 weeks that the glasses arrived. I went in today but was told the special ended Sunday. Very disgusted with Edgar's and also want to complain directly to Oakley. I did not take the sunglasses because I am not going to pay for their mistake.
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Replies (1)Edgars's replyOfficial
10 Jan 2020, 16:10Dear Jan
Thank you for making contact with us regarding this in store incident.
We apologise for the frustrations and inconvenience caused .
By copy of your mail we will alert senior management and feedback will be provided .
Your ***/GO
Kind regards
Edgar's Customer Experience Team
***
Thank you for making contact with us regarding this in store incident.
We apologise for the frustrations and inconvenience caused .
By copy of your mail we will alert senior management and feedback will be provided .
Your ***/GO
Kind regards
Edgar's Customer Experience Team
***
Edgars's reply10 Jan 2020, 16:10
Official
Dear Jan
Thank you for making contact with us regarding this in store incident.
We apologise for the frustrations and inconvenience caused .
By copy of your mail we will alert senior management and feedback will be provided .
Your ***/GO
Kind regards
Edgar's Customer Experience Team
***
Thank you for making contact with us regarding this in store incident.
We apologise for the frustrations and inconvenience caused .
By copy of your mail we will alert senior management and feedback will be provided .
Your ***/GO
Kind regards
Edgar's Customer Experience Team
***
