Edgars Warrranty a trap for clients

After my first complaint I stil.get calls.from Edcon telling me they are unable to get me a full report on the so called physical damage being assumed on my phone. I am.being given information based on asssumptions which i honestly find as an insult to my intelligence.My huwei had no physical damage when i left it for repairs.it was because the phone froze whilst I was making calls. I am requesting a full investigation into this matter .As far as I am concerned the store does not even accept any phones with physical damages in for repairs so why give me a report that there is physical damage . I.have asked the lady to.get the phone flushed,since thats the only problem with the phone.