1 reviews | Active since Jun 2010
Edgars voucher is a ****!
On the 24/03/2016 I received a sms from Edgars that says: R100 Edgars voucher just for you! Show this code in store and spoil yourself until 7 April! T&C Apply.<br> <br> Today I went to Edgars to spend my voucher, I bought a few clothes that was marked on special, at the paypoint the lady pointed out that she cannot give me the voucher discount on clothes that are on special. I showed her my sms where she said it was part of the Terms and Conditions. I was never send the Terms or Conditions and there was also no link to go and read the terms and conditions. <br> <br> How can you send out a sms stating that there are terms and conditions, but you don't send out the terms and conditions? <br> <br> I feel this is ***** and needs to be investigated higher up!!!!
As discussed telephonically we do apologise for the inconvenience caused by this incident.
We have raised your concerns with our marketing management team regarding the SMS received. We thank you for your valuable feedback and insure going forward alterations will be made on the SMS channel to clarify our terms and conditions.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
As discussed telephonically we do apologise for the inconvenience caused by this incident.
We have raised your concerns with our marketing management team regarding the SMS received. We thank you for your valuable feedback and insure going forward alterations will be made on the SMS channel to clarify our terms and conditions.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***