LK
Liaan K

1 reviews | Active since Jul 2010

04 May 2016, 14:49

Edgars VIP membership calls

I have been harassed since last year on a monthly basis by Edgars marketers that "I have been chosen" for Edgars' VIP membership(but remember, it will cost you money). I have to tell these people every month to remove my name and that I declined the offer every time. I declined because I don't see why I should pay for something they chose me for. Today's call was the last straw. I told the lady that I am going to write this complaint and that I will be closing my account with Edgars since they cannot seem to grasp the concept of removing my name. So thank you Edgars for alienating me as a customer. It was a good run but it is over now. My account will be closed.

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Replies (1)
Edgars
Edgars's reply05 May 2016, 08:46
Official

We must apologise for the telephonic service you have received, we have addressed this matter with our third party telesales company (Travel desk) to insure this will not happen again.

It is feedback from customer like you that will insure we maintain the high level of service that is expected of us.

Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.

Kind regards,

Edcon customer experience team,

0800 203 925