FL
Farzanah L

1 reviews | Active since Dec 2011

12 Jun 2018, 14:00

Edgars VIP club *******

I have an Esdgars account. I recently purchased towels for approximately R500. Today i get a statement for over R800! They have been charging me for Edgars VIP Cl;ub card whuich I did not sign up for. This is crazy. I cannot close my account until I pay this full amount which I did not authorise.

0
Replies (1)
Edgars
Edgars's reply12 Jun 2018, 16:53
Official

Thank you for bringing this matter to our attention .Please accept our sincere apologies for the

frustrations caused to you with the club VIP enrolment .We will ensure that the membership is cancelled and the fees are reversed. This will reflect on your next statement . We thank you for your continued support.

***/GO

Kind regards

The Edgar's Customer Experience Team