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matthewhealing M

1 reviews | Active since Aug 2016

16 Aug 2016, 08:19

Edgars VIP Club Card ACC NR: ***

<p>Good Morning</p> <p>I have received my very first statement from Edgars since joining at the beginning of the year to my shock I see that I am being charged for EDGARS CLUB VIP which I did not sign up for, nor received a card for.</p> <p>Could you please send my a copy of the contract where I signed for this benefit or reverse these charges from my outstanding balance it would be greatly appreciated.</p> <p>If I have no response by Edgars by close of business on the 17th of August 2016, I will approach the National Consumer Commission for further assistance in this matter. </p>

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Replies (1)
Edgars
Edgars's reply14 Sept 2016, 11:28
Official

Pardon our late response in regards to the below concerns.

In response to the above concerns, please be advised that a reversal has been credited to your account and you have a credit balance of R 398.86-. Kindly refer to your current statement for confirmation.

Please find below reference number for this query:

***/GO

Should you need any further assistance please do not hesitate to contact us on the number below.

Kind regards,

Customer Experience Team.

Call Centre: ***