Edgars Very poor service for online orders

I wish I could give you ZERO stars but there is no option for that. Dear Edgars, I have been a loyal customer and supported of your store. I ordered products online on 2nd May to support you and your staff (a rather large order). You see I ordered winter clothes for my kids and thought since Cotton on can deliver within 3 days why can't my favorite store do the same. I am so very dissapointed. Trying to get through to you call center is impossible, no response to my emails? So here is what I am going to do today. I will be taking a print out of my order to one of your stores to get it filled or get a refund and I will not support you in the near future. I know this is just one person but plse read all the comments on your facebook page of all the unhappy customers and wake up!