EDGARS -VERY BAD SERVICE

I have been struggling to get my refund from Edgars since July. On the 3rd of AUGUST I SENT THEM MY ID COPY THAT THEY WANTED. they then claimed that I will get my refund in 14days time -without even an apology. NEEDLESS TO SAY I AM STILL WAITING. I WILL NEVER SUPPORT THEM EVER AGAIN. The treatment I am receiving is horrific.