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samishka G
1 reviews | Active since Sept 2009
26 Feb 2019, 10:18
EDGARS USELESS
Edgars online is useless i placed an online order on the 13 of February and still have not received the items...so embarrassing it was for a baby shower...and guess what the baby is born but i still dont have the items i have purchased.... a call centre agent called me on the 21st feb to say the courier company cant get hold of me which is ******* i have been working from 6am till 7pm for the past 2 weeks so they talking bull**** i called Edgars on the 25 feb and the lady said my parcel will be delivered yesterday .........NOTHING
now i can believe the rumours Edgards is closing down cause youll UUUSSSEEEELLLLEEEESSSSSSSSSSSS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Edgars's replyOfficial
26 Feb 2019, 10:40Dear Samishka,
Thank you for taking the time to send through an email.
We really appreciate your honest feedback as it helps us to continually improve on our service to you and enables us to identify and rectify any problem areas as soon as possible. Our sincere apologies for the negative experience with our online team.
Kindly note your complaint is referred to our online team to urgently confirm the status of your parcel and address your concerns.
Your reference number is:
***/GO
Kind Regards
The Edgars Team
***
Thank you for taking the time to send through an email.
We really appreciate your honest feedback as it helps us to continually improve on our service to you and enables us to identify and rectify any problem areas as soon as possible. Our sincere apologies for the negative experience with our online team.
Kindly note your complaint is referred to our online team to urgently confirm the status of your parcel and address your concerns.
Your reference number is:
***/GO
Kind Regards
The Edgars Team
***
Best regards,
Edgars's reply26 Feb 2019, 10:40
Official
Dear Samishka,
Thank you for taking the time to send through an email.
We really appreciate your honest feedback as it helps us to continually improve on our service to you and enables us to identify and rectify any problem areas as soon as possible. Our sincere apologies for the negative experience with our online team.
Kindly note your complaint is referred to our online team to urgently confirm the status of your parcel and address your concerns.
Your reference number is:
***/GO
Kind Regards
The Edgars Team
***
Thank you for taking the time to send through an email.
We really appreciate your honest feedback as it helps us to continually improve on our service to you and enables us to identify and rectify any problem areas as soon as possible. Our sincere apologies for the negative experience with our online team.
Kindly note your complaint is referred to our online team to urgently confirm the status of your parcel and address your concerns.
Your reference number is:
***/GO
Kind Regards
The Edgars Team
***
Best regards,