RL
Ricardo L
1 reviews | Active since Apr 2012
25 May 2019, 14:29
Edgars ********-unauthorized Mobile Content Billing
Reference ********** 3142/go: Discovered recently I have been billed with 'mobile content' service since 2016 without my consent. I instructed immediate cancellation of same and refund from 2016, which Edgars/RMCS refuse/decline to do. Who is RMCS? - I have an account with Edgars!. I requested that they provide written proof that I requested this service and still await same. I never had any mobile content service with Edgars. All my mobile service providers for the past 20 years were either Cell C, MTN and for the past 6 years+ it was Telkom. I will have to escalate this issue should I not get an amicable resolution to this issue.
RH Lucas
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Replies (2)
Edgars's replyOfficial
25 May 2019, 14:54Dear Ricardo,
Thank you for bringing the above concerns to our attention.
As per our records final feedback was communicated to you on the 24.05.2019 confirming that cancellation has be processed.
As per RMCS records you took up the Mobile content product on 2016-01-06 09:52:00:000 on cell number *** for clarity you need contact your service provider . Refund has been declined
Your reference number remains the same:
***/GO
Kind Regards
The Edgars Team
***
Thank you for bringing the above concerns to our attention.
As per our records final feedback was communicated to you on the 24.05.2019 confirming that cancellation has be processed.
As per RMCS records you took up the Mobile content product on 2016-01-06 09:52:00:000 on cell number *** for clarity you need contact your service provider . Refund has been declined
Your reference number remains the same:
***/GO
Kind Regards
The Edgars Team
***
Edgars's reply25 May 2019, 14:54
Official
Dear Ricardo,
Thank you for bringing the above concerns to our attention.
As per our records final feedback was communicated to you on the 24.05.2019 confirming that cancellation has be processed.
As per RMCS records you took up the Mobile content product on 2016-01-06 09:52:00:000 on cell number *** for clarity you need contact your service provider . Refund has been declined
Your reference number remains the same:
***/GO
Kind Regards
The Edgars Team
***
Thank you for bringing the above concerns to our attention.
As per our records final feedback was communicated to you on the 24.05.2019 confirming that cancellation has be processed.
As per RMCS records you took up the Mobile content product on 2016-01-06 09:52:00:000 on cell number *** for clarity you need contact your service provider . Refund has been declined
Your reference number remains the same:
***/GO
Kind Regards
The Edgars Team
***
RL
Ricardo L's updateReviewer Update
25 May 2019, 15:54As requested previously, you need to provide actual proof to this effect, ie written, telephone voice recording or otherwise. Failing which I will have no choice but to escalate to the Ombudsman.
This matter remain unresolved.
This matter remain unresolved.
RL
Ricardo L's update25 May 2019, 15:54
Reviewer Update
As requested previously, you need to provide actual proof to this effect, ie written, telephone voice recording or otherwise. Failing which I will have no choice but to escalate to the Ombudsman.
This matter remain unresolved.
This matter remain unresolved.