RS
Ray S
1 reviews | Active since Feb 2019
21 Feb 2019, 14:31
EDGARS & UNITED CONNECT/REWARDS
My Edgars statement dated 05/02/19 shows that i was charged for SMS Air Subscription, R49
What is this for? This has done without my consent or my knowledge.
does this have to do with you giving our details to United rewards/united connect?
1st your staff cancels the incorrect account then you put me in arrears and charged me for arrears because your staff tells me i cannot pay my account and i will have to pay for a replacement card cancelled erroneously by you.
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Edgars's replyOfficial
21 Feb 2019, 15:03 Dear Ray ,
Please accept our sincere apologies for the any frustrations occurred due to this incident.
Kindly note Edcon is doing business with a company called RMCS and there was an agreement between parties to contact customers and sell their product offering. ( Airtime, data and SMS).
Upon acceptance the monthly subscription fee will be added to customers account.
Therefore your query is referred to RMCS to investigate how the products was enrolled? In addition cancellation and reversals will be conducted within the next 48 hours.
NB: Service fee has to do with the administration handling of your account. Should the account be on a zero balance the R23 monthly fee wont be charged
Your reference number is:
***/GO
Kind Regards
The Edgars Team
***
Please accept our sincere apologies for the any frustrations occurred due to this incident.
Kindly note Edcon is doing business with a company called RMCS and there was an agreement between parties to contact customers and sell their product offering. ( Airtime, data and SMS).
Upon acceptance the monthly subscription fee will be added to customers account.
Therefore your query is referred to RMCS to investigate how the products was enrolled? In addition cancellation and reversals will be conducted within the next 48 hours.
NB: Service fee has to do with the administration handling of your account. Should the account be on a zero balance the R23 monthly fee wont be charged
Your reference number is:
***/GO
Kind Regards
The Edgars Team
***
Edgars's reply21 Feb 2019, 15:03
Official
Dear Ray ,
Please accept our sincere apologies for the any frustrations occurred due to this incident.
Kindly note Edcon is doing business with a company called RMCS and there was an agreement between parties to contact customers and sell their product offering. ( Airtime, data and SMS).
Upon acceptance the monthly subscription fee will be added to customers account.
Therefore your query is referred to RMCS to investigate how the products was enrolled? In addition cancellation and reversals will be conducted within the next 48 hours.
NB: Service fee has to do with the administration handling of your account. Should the account be on a zero balance the R23 monthly fee wont be charged
Your reference number is:
***/GO
Kind Regards
The Edgars Team
***
Please accept our sincere apologies for the any frustrations occurred due to this incident.
Kindly note Edcon is doing business with a company called RMCS and there was an agreement between parties to contact customers and sell their product offering. ( Airtime, data and SMS).
Upon acceptance the monthly subscription fee will be added to customers account.
Therefore your query is referred to RMCS to investigate how the products was enrolled? In addition cancellation and reversals will be conducted within the next 48 hours.
NB: Service fee has to do with the administration handling of your account. Should the account be on a zero balance the R23 monthly fee wont be charged
Your reference number is:
***/GO
Kind Regards
The Edgars Team
***