EDGARS - UNHAPPY CUSTOMER

I was not aware of the procedures and rules of the company from moving my account from an interest free account to an interest bearing account. I have been paying interest without my consent of moving my purchase plan. Getting through to Edgar's is a nightmare. Nobody gives a damn when you call so many times to try to resolve the query. I was asked to go into the branch which I did, then they tell me to contact the call center again. This is so frustrating being pushed from pillar to post. The service at Edgar's is not good. They have *********** people working in their call centers. As a customer I was not informed properly about any changes or rules to my account. I am tired of trying to resolve my query.