EDGARS ********* Source of Raising Revenue Through **************** of CUSTOMERS on Closed Zero Account Balances

I paid up in full my EDGARS Festival Mall account nr *** and left a zero balance and instructed the EDGARS In-Store Consultant who attended me to verify if there were any insurances like cellphone, etc on my account profile before she closed my account. Three months after officially closing the account I started receiving monthly statements with minimal balances of R1,12. I took my time to re-visit EDGARS Festival Mall and approached the In-Store Manager who logged on the EDCON system and confirmed that the account was indeed closed. She then phoned EDGARS head office and connect me to the credit people who further confirmed that the account was closed but they EDGARS credit people forgot to cancel the account protection insurance cover (meant for settling existing account balance in full in the event of death or unemployment) as the account has a zero balance and was closed. The lady advised me telephonically on EDGARS phone that she has cancelled the account protection cover running on a zero balance account and this was further confirmed to EDGARS In-Store Manager. EDGARS In-Store Manager wrote a report of my query in their EDCON system under my closed account for record purposes and also to ensure EDGARS/EDCON head office will update their records accordingly.

After going through such an ordeal to ensure that my EDGARS account is closed. I continued receiving small cumulative balances of R1.12 monthly statement on a zero account balance which was closed several months ago. To-date the statement which they continue to send me threating legal action is now amounting to R62. Why EDGARS is doing this after I closed my account and re-visited them and further spoke to EDCON head office credit unit to fix their mess could only and only be that EDGARS motive is to use ********* means to bully customers in trying to improve EDGARS/EDCON continuously dwindling and shrinking market share and revenue base. Today (20 January 2021) I have received an SMS informing me that EDGARS has handed over my account to their legal team to recover the R62 arrears which is derived from a zero account balance, paid up and closed account several months ago.

I have decided not to continue waste my precious and valuable time going back to EDGARS stores neither phoning their EDCON credit but rather put it now on public domain for the rest of innocent CUSTOMERS to see how EDCON Group is *****ing in order to improve its troubled profitability. Would like to urge ALL CUSTOMERS out there that you should be on the lookout and vigilant in analysing your EDGARS monthly statements on scrupulous charges being silently pushed on your monthly statements by EDGARS as the EDCON Group is financial struggling and are in deep financial woes and have decided to ***** and rob CUSTOMERS during broad daylight.

Let the public judge how the so called EDCON / EDGARS corporate group has found new tactics to survive in this depressed COVID-19 era. PUBLIC be warned and refrain from doing business or shopping from EDGARS / EDCON Group as it is using ********* means to improve it’s ongoing shrinking and dwindling monthly revenue. I WILL NEVER STEP FOOT IN EDGARS OR ITS EDCON STORES DUE TO ITS DISGUSTING, APPALLING AND UNPROFESSIONAL CONDUCT PRACTCSED AT HEAD OFFICE LEVEL..