Edgars - ********* ignoring request for account closure

********* behaviour by Edgars I requested a pay-out of my Edgars account in May 20 and requested that the account be closed while it had a nil balance. After about 6 weeks vouchers for the R2000 credit I had on my account was issued along with an Internal instruction from Edgars The Grove Windhoek to Edgars Accounts to close the account on 3 Jun 21. No reaction. Fees started piling up. My following requests to close the account were ignored. On 15 Oct 20, received a warning that my account was 'overdue' - from nothing but monthly subscription fees. I was not even in the country during this time to use the account. Wrote another letter to request account closure. On 13 Nov 20 Ticket #*** was lodged, I was referred to yet another e-mail address edg******* za, received feedback that my CLUB VIP membership was cancelled, no further news on the account closure or reversal of fees. Sent another mail that same day Ticket#*** raised. No feedback. Credit enquiry today revealed that I have an outstanding amount on my account. This is ********* behaviour of a business to wilfully ignore an instruction for account closure and then in addition keep piling up club card fees to put the account in arrears.