NM
NYAMURAVHA M
1 reviews | Active since May 2014
05 Dec 2018, 12:35
Edgars ********* Conduct , Bullying a customer for over 12 months after they destroy a watch in their possession.
This month Marks a year (Taken Dec 2017) after I took my Guess watch to Edgars Mall Of Africa for a new strap . The failed to get the desired strap so I asked for the watch to be returned untouched. They went of to destroy my watch , claiming I brought it in in pieces and forcing me to take a broken watch. 1 year later a Manager named Judy today told me I had to prove I bought the watch?, why such a question because a Black Women like myself cannot possibly afford a guess watch? which I asked if it was terms and conditions of the paperwork I signed. She went on to say she is trying to help me, HOW IS IT HELPING ME WHEN SHE SET ON HER BEHIND FOR 12 MONTHS AND DID NOTHING? , Trying to help me because its my fault they kept my watch and destroyed it over a period of a year, now she is doing me a favour . This is a violation of the consumer protection act, where for 12 Months one of the largest retail company victimizes a customer and doesn't accept they are at fault and take responsibility . Now they are trying every trick in the book to frustrate me based on Gender and Race.
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Replies (2)
Edgars's replyOfficial
05 Dec 2018, 13:29Thank you for bringing this matter to our attention . Kindly note that the watch is with the supplier and will be returned to the store , as they have changed the strap for the third time . Our store manager has only been in the store for the past 6 months now and was not aware of your repairs.
We apologise for the inconvenience and frustrations caused to you . Once the watch has been returned they will be in direct contact with you . As a goodwill gesture the store will provide you with a gift card for the inconvenience caused . Kindly note that there is no warranty on the watch straps. The warranty is based on the mechanism as well as the proof of purchase. We at Edcon value our customers .
***/GO
Kind regards
The Edgars Customer Experience Team
We apologise for the inconvenience and frustrations caused to you . Once the watch has been returned they will be in direct contact with you . As a goodwill gesture the store will provide you with a gift card for the inconvenience caused . Kindly note that there is no warranty on the watch straps. The warranty is based on the mechanism as well as the proof of purchase. We at Edcon value our customers .
***/GO
Kind regards
The Edgars Customer Experience Team
Edgars's reply05 Dec 2018, 13:29
Official
Thank you for bringing this matter to our attention . Kindly note that the watch is with the supplier and will be returned to the store , as they have changed the strap for the third time . Our store manager has only been in the store for the past 6 months now and was not aware of your repairs.
We apologise for the inconvenience and frustrations caused to you . Once the watch has been returned they will be in direct contact with you . As a goodwill gesture the store will provide you with a gift card for the inconvenience caused . Kindly note that there is no warranty on the watch straps. The warranty is based on the mechanism as well as the proof of purchase. We at Edcon value our customers .
***/GO
Kind regards
The Edgars Customer Experience Team
We apologise for the inconvenience and frustrations caused to you . Once the watch has been returned they will be in direct contact with you . As a goodwill gesture the store will provide you with a gift card for the inconvenience caused . Kindly note that there is no warranty on the watch straps. The warranty is based on the mechanism as well as the proof of purchase. We at Edcon value our customers .
***/GO
Kind regards
The Edgars Customer Experience Team
NM
NYAMURAVHA M's updateReviewer Update
05 Dec 2018, 16:44Edgar's responds Dated : 15 September 2018
"Thank you bring this matter to our attention. Please be advised we have escalated your query to management for intervention and feedback will be provided to you.
We would like to apologize for all the inconveniences caused.
Reference number: ********** 0719/GO
Kind Regards,
The Customer Experience Team" To whom it my concern on the other side of the Big corporate Bully, If you really investigated you would have noted that I didn't give consent of any repair in the first place so even If the supplier is doing it for the 100th time , I never asked for it. You still giving me some spin PR story. When will I get my Watch after 12 months of hearing the store will get back to you that's the last thing I would want to hear. Mothibedi has done all he could and that's the only person that's been there for 6 months. Not the rest of the store management who would need my birth Identity and Dompass to prove I am of south African origin and I didn't ***** the Guess watch as per the Store senior manager Judy imp****. I want timelines not another 12 month period of the store will contact you. You have had my personal possession for 12 months and still give me an attitude like you doing me a dam favor. Did they tell you how they did pay the supplier for 4 months for the work I didn't authorize , so the supplier kept my watch for 5 months. Did they tell you I declined the Blue strap and asked for my functional watch to be returned in its original state , Did they tell you the paperwork I signed didn't ask me for "proof of purchase" to do the repairs in the first place now that their Employee choose to Authorize that repair without approval and the supplier saw it fit to destroy my original strip I am supposed to be grateful for been afford a R500 gift voucher to keep in shut, I spent over R500 for the trips I made to the store over a 12 month period. Because I am a black woman Judy saw it fit to give me her Bull**** answers as I am being done a favor. what happen to reg : ********** 0719/GO from months ago? Edgars Group figures they are above the law and can undermine my Customer protection act Rights , Just cause I am black it doesn't mean I am not learned . I want that Watch by the end of Business Thursday 6 December 2018 or we can approach the legal system to resolve this matter, where a corporate Giant such as Edgars bullies Consumers.
NM
NYAMURAVHA M's update05 Dec 2018, 16:44
Reviewer Update
Edgar's responds Dated : 15 September 2018
"Thank you bring this matter to our attention. Please be advised we have escalated your query to management for intervention and feedback will be provided to you.
We would like to apologize for all the inconveniences caused.
Reference number: ********** 0719/GO
Kind Regards,
The Customer Experience Team" To whom it my concern on the other side of the Big corporate Bully, If you really investigated you would have noted that I didn't give consent of any repair in the first place so even If the supplier is doing it for the 100th time , I never asked for it. You still giving me some spin PR story. When will I get my Watch after 12 months of hearing the store will get back to you that's the last thing I would want to hear. Mothibedi has done all he could and that's the only person that's been there for 6 months. Not the rest of the store management who would need my birth Identity and Dompass to prove I am of south African origin and I didn't ***** the Guess watch as per the Store senior manager Judy imp****. I want timelines not another 12 month period of the store will contact you. You have had my personal possession for 12 months and still give me an attitude like you doing me a dam favor. Did they tell you how they did pay the supplier for 4 months for the work I didn't authorize , so the supplier kept my watch for 5 months. Did they tell you I declined the Blue strap and asked for my functional watch to be returned in its original state , Did they tell you the paperwork I signed didn't ask me for "proof of purchase" to do the repairs in the first place now that their Employee choose to Authorize that repair without approval and the supplier saw it fit to destroy my original strip I am supposed to be grateful for been afford a R500 gift voucher to keep in shut, I spent over R500 for the trips I made to the store over a 12 month period. Because I am a black woman Judy saw it fit to give me her Bull**** answers as I am being done a favor. what happen to reg : ********** 0719/GO from months ago? Edgars Group figures they are above the law and can undermine my Customer protection act Rights , Just cause I am black it doesn't mean I am not learned . I want that Watch by the end of Business Thursday 6 December 2018 or we can approach the legal system to resolve this matter, where a corporate Giant such as Edgars bullies Consumers.