Edgars ********* Behavior Towards Customers

In 2019 I learnt that Edgars is charging airtime/data on my clothing account held with them and I had to make necessary followups as to the receipt and utilisation of airtime/data which could not be proved by them. I paid my account R2000 up a balance of R400 which was equivalent to unknown airtime/data to me and I stopped paying. I reported the matter to Edgars in Pietermaritzburg CBD & Midlands Mall who made contacts with organisation responsible for airtime and the sms for that airtime/data was availed to me this year. Remember I requested this airtime/data deduction to be cancelled in May 2019 and refund me all the charges made for this airtime/data which they refused. This is very frustating because this account is accumulating on monthly bases and it is now standing at more than R700 which I regard as very unfair customer care to me. Even the stores management have tried their best according to them but my issue is my account is held with Edgars and Edgars should be able to sort this out.

To this extent I regret having and account with Edgars and it is not the first time having this problem with Edgars. The first time I even opted to close my account with Edgars and got back thinking they have improved Customer yet to my surprise it is worse than I thought.

I am no longer using this account no matter how desperate I am for clothing but I opt for other Stores because this ********* behavour towards customers is unbearable.

I wish edgars could do something to treat its customers with respect and dignity. By S Hlongwane: Contact ***