1 reviews | Active since Aug 2012
edgars: uneducated staff in customer care
Thursday 4 June I went to Edgars Menlyn to open an account. I was helped by a fantastic lady called Elizabeth in new accounts. When she entered my ID number the screen said that my details are incorrect and need verification. She called their call centre and was told to get a reference number and wait 24 hours. So I left again and we arranged I return on Friday. The next day it took me 35 minutes to get there, I find Elizabeth and we continue. She calls in the reference as requested. This time she gets someone else. He has no idea what she is asking and says that the reference means nothing. Then the guy puts the phone down in her ear because he can't understand her. She calls back and gets someone else. This guy tells her that head office will not give me an account unless I go to Home Affairs and bring them proof I am who I say. She was so upset and so apologetic. She was lovely! The service in the call centre is shocking! Three people, three stories. How unprofessional and absurd! I opened an account somewhere else the next day without any issues. So unless they sort themselves out I won't ever have an Edgars account. No Home Affairs ques for me thanks. Not that desperate
We would like to apologise for the lapse in service. That is certainly not the type of service that indicates our standards. Kindly note we will refer this matter to the New Accounts department as it could have been handled in a different light. The New Accounts manager will investigate and revert with feedback. We apologise for the unpleasant service received, but we assure you measures will be taken to avoid the
re-occurrence of this nature,
Please find your reference number: ***/GO
Kind regards.
Edcon customer experience team.
***
We would like to apologise for the lapse in service. That is certainly not the type of service that indicates our standards. Kindly note we will refer this matter to the New Accounts department as it could have been handled in a different light. The New Accounts manager will investigate and revert with feedback. We apologise for the unpleasant service received, but we assure you measures will be taken to avoid the
re-occurrence of this nature,
Please find your reference number: ***/GO
Kind regards.
Edcon customer experience team.
***