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nevena V

1 reviews | Active since May 2016

04 Sept 2018, 17:28

Edgars unauthorised charges for mobile content

Pathetic customer service as well as ******* charges for mobile content which was never approved by me. Despite various calls which are cut off whilst talking to the consultants. No response about complaint regarding reimbur*****t of funds deducted. I have since closed my account due to their poor service

0
Replies (1)
Edgars
Edgars's reply05 Sept 2018, 13:03
Official

Thank you for bringing this matter to our attention. Please note that we have escalated your query to our third parties RMCS to fully investigate the mobile content that went off your account and feedback will be provided. We apologise for the frustrations caused .

***/GO

Kind regards

The Edgar's Customer Experience Team

Best regards,