AM
Annie M

1 reviews | Active since Apr 2015

27 Sept 2019, 11:54

EDGARS - UNAUTHORISED CHARGES

So once more Edgars is adding unauthorized items onto my account. I previously had to get them to remove 3 different amounts from my account, i.e. a Mobile Content Fee, SMS Airtime fee and Lost Card Protection fee, none of which I had aurhorised them to do.,

Now today I see they have once again added a Lost card Protection fee to my account. This is ******* and they are probably doing this to many thousands of their customers without their knowledge.

YOU ARE NOT ALLOWED TO DO THIS WITHOUT THE CLIENTS CONSENT.

Edgars it's time to get your act together.

0
Replies (1)
Edgars
Edgars's reply27 Sept 2019, 16:51
Official
Dear Annie, 

Thank you for taking our call.

As discussed telephonically please be advised your query is referred to our regional credit office team for cancellation and reversal purposes within the next 48 business hours.

Here below is a reference number generated for this query:
***/GO

Kind Regards:

The Edgars Team
*** 


Best regards,