Edgars unapproved mobile charges on card bad for credit record

There are sms and data charges on my account that I did not approve nor receive the benefit of, and therefor am unwilling to pay. This is affecting my credit record negatively. I have called and managers keep saying they will get back to me, I have sent messages on their contact us system on their website for 3 months now and nothing has been done. I keep getting reminders to pay, calls where I explain the situation, but nothing has been done. They are basically trying to force me to pay because of the effect this has on my credit record, and it is something I shouldn't have to pay for and it is just shy of theft.

What saddens me too is that you have to call them on your time and dime for something that yo did not approve.

Super unhappy...