Edgars Uitenhage offers pathetic service

I went to Edgars Uitenhage this morning to return an item. The disappointing service started when my bag was searched upon entering the store. The systems were problematic so the service was excruciatingly slow. That would still be tolerable but the incompetence of the staff wasn't. Sisandas service was shocking. I wanted to return something that I bought cash using a cash card. I didn't have the cash card and requested that he use my ID number to get the cash card number. He said that it was not possible. I asked him to call head office or customer services to try and get the cash card number. He refused. I asked for the phone number to make the enquiry and stood in front of him and made the call but it was the wrong number. I was given the correct phone number but before I called the Edgars Uitenhage staff miraculously produced my cash card number using my ID number. Why was that not done in the first place? Then I was asked to choose a gift card. When I requested my cash be refunded Sisanda said that since I used my cash card I would not be able to get cash back, only a gift card. I asked for the manager who authorized the cash refund. Sisanda is pathetic and needs training.