1 reviews | Active since Oct 2017
Edgars tygervalley make up department
I went to Edgars in tygervalley on Thursday between 11am and 12pm.
The shop was empty so I expected to get great service as all the staff were just standing around.I asked the one lady for a twist out eyeliner and she took me to the Revlon station. I saw the price and advised her it was a bit too high.She said you will pay that for all the eyeliner brands.
Knowing that is not true I started to look around and found one for R30 less which I then showed to her.She just said oh okay and walked away.Now I know from experience that the make up section has dedicated personal but I expected a bit more effort from the staff to ensure the shop can make a sale.Especially because it was not a busy morning in the store. I then asked her for a foundation brush and she checked in one place and said they are sold out. I thought to myself that they can't have just one brand in such a big store and went searching and found 5 more options further down.How is the service so bad???Just because I said I could not afford the first product you show me does not mean I do not have money to spend.I bought a few things and went on my way but I was so disappointed in the service I will not return.The same lady was standing and chatting to a colleague when she could have been helping me.
We have escalated the complaint to the Edgars tyger valley management to address as our valued customer is not happy with the overall service received at the Cosmetics department . A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have escalated the complaint to the Edgars tyger valley management to address as our valued customer is not happy with the overall service received at the Cosmetics department . A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have escalated the complaint to the Edgars tyger valley management to address as our valued customer is not happy with the overall service received at the Cosmetics department . A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have escalated the complaint to the Edgars tyger valley management to address as our valued customer is not happy with the overall service received at the Cosmetics department . A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.