1 reviews | Active since Sept 2010
Edgars twice went against my wishes
I opened an Edgars account in 2006 or so and asked for a 6 month no interest account. They did NOT do so. They opened an interest bearing account without me knowing and I paid interest for months before realizing this. I took my contract to them to show that I am supposed to have a 6 month account and NOT pay interest. The refused to pay me back interest that I had paid over months.<br> <br> Now 9 years later after having lived abroad for 3 years I needed an account for a credit score and Edgars was recommended. I again asked for a 6 month NO interest account and they again opened a 12 month account for me. Based on my experience it seems like Edgars does not listen to their clients requests and they are roping people into interest bearing accounts hoping that no one notices!<br> <br> I also asked not to receive and promotional phone calls and guess what happened. At least 2 calls a week after opening this account. <br>
Please note that our attempts to contact you have been unsuccessful.
Thank you for taking the time to bring this matter to our attention. We do apologise for the inconvenience caused.
At Edcon we do offer the 06 month interest free and the 12 month interest paying account, however, should you apply for the 06 month account and you do not meet our credit requirements at that time, your account will be approved on a 12 month interest paying account.
We also no longer offer a plan change from the 12 month interest bearing account to a 6 month interest free account for existing account holders, due to a business decision entered into by Edcon, however we do offer the 06 month plan to qualifying new account applications.
Should you have further inquires, kindly contact our accounts department directly on ***.
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team
***
Please note that our attempts to contact you have been unsuccessful.
Thank you for taking the time to bring this matter to our attention. We do apologise for the inconvenience caused.
At Edcon we do offer the 06 month interest free and the 12 month interest paying account, however, should you apply for the 06 month account and you do not meet our credit requirements at that time, your account will be approved on a 12 month interest paying account.
We also no longer offer a plan change from the 12 month interest bearing account to a 6 month interest free account for existing account holders, due to a business decision entered into by Edcon, however we do offer the 06 month plan to qualifying new account applications.
Should you have further inquires, kindly contact our accounts department directly on ***.
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team
***