Edgars trying to jeopardise my name

I am very frustrated by Edgars. This all started when I lost my card of which still today I do not have a card. I have been trying to pay my Edgars account since March and I was taken from pillar to post being told I won’t be able to pay until I have my easy number of which they didn’t want to give me that easy number based on me not remembering when my ID was issued from the security questions. I persisted to pay my account regardless of the trouble I was receiving trying to show what an honourable customer I am by doing my duty to pay what I owe but no I was given so much difficulty to pay.

Finally after I spoke to my husband to intervene they then sent me my account number and provided me with details to go pay. I went to pay the account on the 14th of April, R1000 at keywest. Then now much to my suprise it’s saying I didn’t pay.

I want to understand is Edgars trying to jeopardise my name and my credit score by what they are doing. I am truely failing to understand what this is all about.

I’ve always loved Edgars and have been a customer for years but at the rate your going I am not sure I will continue being a customer.

Can someone help me resolve this so I may close the account and be done.