1 reviews | Active since Jan 2016
Edgars trick customers to buy on 6 Mnths Plan interest free but put them then on 12 Mnths Plan with interset
Previously, in the first half of 2015, I had a problem with Edgars that I had changed my 6 months account plan to a 12 months plan and then later requested to change it back to a 6 months plan that they initially declined but then eventually after numerous costly telephone calls approved. As I stopped buying from Edgars I received since July 2015 a -R0.05 statement every month that clearly states that I am on a 6 MONTHS PLAN. Now that I started to buy at Edgars again I realised that my instalment due is much too low for a 6 months plan and when I enquire about that at an Edgars store they confirm that according to the system I am in fact on a 12 month plan. So now I don’t know what to do anymore. How can the same Edcon system on the one hand send me monthly statements showing that I am on a 6 MONTHS PLAN and the same system shows on their monitors that I am in fact on a 12 MONTHS PLAN and also calculate my instalments according to a 12 MONTHS PLAN with interest. I feel they ******* me into buying from them again with the 6 MONTHS interest free note on the statements. So I refuse to pay any interest and demand that they rectify their system to completely work on a 6 MONTHS PLAN.
Thank you for taking the time to share your concerns with us.
Please be advised your query has been escalated to our accounts management team for further assistance regarding the plan on your account.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
0800 203 925
Thank you for taking the time to share your concerns with us.
Please be advised your query has been escalated to our accounts management team for further assistance regarding the plan on your account.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
0800 203 925
