Edgars treating us like ****..
Can't believe the pathetic service i received from edgars my account is always up to date, i always make EFT payments and on the 17th of April i paid a thousand rand towards my account...
The 1st of may i went to buy winters clothes for my son and then they told me my account was blocked. I have been on the phone with one department to another i went to edgars self for help trying to sort out my account because my payment is not reflecting on my account, i still cant understand how they always pick up my payments but not this one i have been emailing since friday with the proof of payment and not one person has gotten back to me... And still my account os blocked... For them to treat me like this in time of need is disgusting... My son needs clothes although i HAVE PROOOF that i paid they just sit back and say sorry they can't help me... Willl close this account for good... Blady *******...
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Edgars's replyOfficial
05 May 2020, 12:38Good day Chantelle
Thank you for taking the time to send through post.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused you.
Thank you for the payment made on your Edgar's account,Please note that we have tried to reach you on your cell phone today to no avail.
Kindly note that we can only be able to uplift the block on your account upon verification.May you please advise on the convenient time we can call you again for assistance.
Please find below reference number for this query:***/GO
Kind Regards
The Edgar's Team
Thank you for taking the time to send through post.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused you.
Thank you for the payment made on your Edgar's account,Please note that we have tried to reach you on your cell phone today to no avail.
Kindly note that we can only be able to uplift the block on your account upon verification.May you please advise on the convenient time we can call you again for assistance.
Please find below reference number for this query:***/GO
Kind Regards
The Edgar's Team
Best regards,
Edgars's reply05 May 2020, 12:38
Official
Good day Chantelle
Thank you for taking the time to send through post.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused you.
Thank you for the payment made on your Edgar's account,Please note that we have tried to reach you on your cell phone today to no avail.
Kindly note that we can only be able to uplift the block on your account upon verification.May you please advise on the convenient time we can call you again for assistance.
Please find below reference number for this query:***/GO
Kind Regards
The Edgar's Team
Thank you for taking the time to send through post.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused you.
Thank you for the payment made on your Edgar's account,Please note that we have tried to reach you on your cell phone today to no avail.
Kindly note that we can only be able to uplift the block on your account upon verification.May you please advise on the convenient time we can call you again for assistance.
Please find below reference number for this query:***/GO
Kind Regards
The Edgar's Team
Best regards,