1 reviews | Active since Jun 2018
Edgars treat their customers like *********
I had the most horrible experience at Edgars Westgate yesterday. And because of that, from having my parents buying clothes for me from Edgards stores as a baby, to me carrying on that brand loyalty into my adult life, I'm cutting ties with all Edcon affiliated stores.
I bought R3000 worth of clothing from Edgars Westgate yesterday afternoon, only to be told by security as I was exiting the premises that they had been instructed by management to do a full body search and strip of me in one of the changing rooms because I had been suspected of *****ing. The reason for this was that I had spent too long in the store and made too many trips to the fitting rooms, and spent too much time in there as well. Of course I spent long in the store, I was shopping! I like to take my time. Since when is that a crime? I have never been and felt so humiliated in my life. Everyone in the store was looking at me as I was dragged by security, judging me like I was some ********, when I have never ****** a thing in my life! That was totally uncalled for and unacceptable. After that humiliating stint in the change rooms, I went straight to accounts and returned my purchases for a refund.
After 8 years of making purchases at Edgars Westgate, that was my last visit to that store and any Edcon affiliated brand going forward. I refuse to support an establishment that treats paying customers like they are *******.
Thank you for sharing your experience with us. We apologise for the frustrations caused to you. We will escalate your query to our senior manager and feedback will be provided .***/GO
Kind regards
The Edgar's Customer Experience Team
Thank you for sharing your experience with us. We apologise for the frustrations caused to you. We will escalate your query to our senior manager and feedback will be provided .***/GO
Kind regards
The Edgar's Customer Experience Team
