AP
Avani P
1 reviews | Active since Jul 2016
12 Jul 2016, 15:57
Edgars totally useless
<p>Went to Edgar Melrose Arch on 03/07/16, returned a Lab Series Facewash that was either R325 or R375, then purchased linen and crockery for R866.02 and again R160.97. The gentleman that helped made me sign the returned Lab Series product but refused to give me back the slip. I get my account statement today, the purchases at Melrose Arch are showing without the credit note for the Lab Series product. It is, however showing a credit note for a product I returned at East Rand mall in June. If it showing the credit note in June, why wasn't the Lab Series taken off my account? I tried calling customer care today and got nowhere, it is such a big hassle to explain this issue although I am speaking English. This is why Edcon, particularly Edgars is doing so badly, Bad customer service.</p>
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Replies (2)
Edgars's replyOfficial
13 Jul 2016, 09:56Thank you for bringing this matter to our attention. We must apologise for the unpleasant experience regarding your refund. We are currently liaising with the store will revert with feedback shortly.
Your reference number is ********** 275/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Best regards,
Edgars's reply13 Jul 2016, 09:56
Official
Thank you for bringing this matter to our attention. We must apologise for the unpleasant experience regarding your refund. We are currently liaising with the store will revert with feedback shortly.
Your reference number is ********** 275/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Best regards,
Edgars's replyOfficial
13 Jul 2016, 09:56Thank you for bringing this matter to our attention. We must apologise for the unpleasant experience regarding your refund. We are currently liaising with the store will revert with feedback shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Best regards,
Edgars's reply13 Jul 2016, 09:56
Official
Thank you for bringing this matter to our attention. We must apologise for the unpleasant experience regarding your refund. We are currently liaising with the store will revert with feedback shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Best regards,