Edgars took my watch for repairs to Guess

I'm an Edgars account holder I'm so dissapointed by their pathetic service due to my watch that I handed to Nicole at Edgar's Chatsworth since 14 July 2020 up to 3 December 2020 I'm being told nonsense after nonsense. I am totally drained and I want them to keep that watch at they did and refund me my money cause I pay for it for nothing, unintentionally I gifted them with my Guess watch and they keep telling me Guess is the one keeping my watch een requesting it back dead they do back and forth they say it's courier with Guess. One thing I know with edgars they don't value their customers and they're filthy ***** together with that second in charge Manager (Malewho assisted me and I phoned another manager I think it was Marlin (lady) I can't recall exactly her name but they said they will tell me when my watch arrives it been a second after that which courier that they can't track and I phoned Guess because Nicole gave their number they said they can't liaise with me but they assisted after hearing my side they said they don't have my watch I must go direct to edgars Chatsworth. It's almost 6 months my watch went for repairs is it far or I'm being disrespect and I wasted so much money traveling to the store for same storyand making thousands calls. They don't answer calls, it is rare to find them but they installed phone for business