EDGARS TOOK A AWAY MY OPPORTUNITY TO OWN A HOME

After my first review about Edgars, they did not bother responding. I went to Facebook and wrote about my experience with Edgars. That is when they responded, requesting i send them my email address, cellphone number, and ID number which i did. But still edgars has not closed my account. I mussed out on an opportunity to own a home as i was supposed to give the paid up letter to the estate agent who was helping buy a house but because i did not have proof that my edgars was paid up the deal went down the drain yesterday. Edgars has really ruined my life. I sent morw than 5 emails with the information they requested but still. Nothing is been done. Today one of their agents called me. But it all made everything worse. She told me i still owe a balance which is why my account cannot be clised. I paid up the account 127.00 on Sunday 16/08/2020. When the store consultant sent me to call the call center to close the account. I was so overwhelmed by what the lady told me today, when i asked if she knew how i felt. She rudely told me she does not know how i feel as she has never been in the situation i am in. Edgars really made my life hell. They took away what was going to be my home forever. The agents dont care. You feel like they are laughing at you when you talk to them. Their service is really bad and pathetic. I will never forget what edgars did to me after all the years i have been a loyal customer this the thank you i get. I could not even finish the call with lady today couse i felt like i was being interrogated instead of being helped. I had to cut the call as i could not control my tears