1 reviews | Active since Jun 2016
EDGARS TOO BUSY TO ANSWER A PHONE
<p>I hear Edgars has new owners, well my experience leave much to be desired.</p> <p>I tried to call Edgars Canal Walk after 18:00 last night. They close at 21:00.</p> <p>After calling several times, no answer. </p> <p>I called Edgars Canal Walk today at 13:40. I asked for prices of mens clothing.</p> <p>I get put through to a line which rang for a few minutes, then goes engaged.</p> <p> </p> <p>NOW, IS THIS WHAT NEW OWNERS MEAN. OBVIOUSLY EDGARS MUST BE MAKING SO MUCH MONEY NOW AND BE SO BUSY THAT THEY CAN CHOOSE TO NOT ANSWER THEIR PHONES.</p>
We called the store to address the matter reported by our valued customer, when we called on the following number *** the store did answer and we made certain that the incident will not reoccur and when the customer's call in will be assisted accordingly. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
We called the store to address the matter reported by our valued customer, when we called on the following number *** the store did answer and we made certain that the incident will not reoccur and when the customer's call in will be assisted accordingly. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.