BK
Beth-Ann Keschner
1 reviews | Active since Dec 2015
09 Feb 2016, 09:24
Edgars this is my 4th POST with no follow-through!
My reference no is: ***/G0<br> <br> I have posted 3 times with the same concern - each time I have received an automated response as per below and never once has there been any follow through - It is evident that Edgars does not take customer problems seriously<br> <br> see my posts of:<br> 11 Dec 2015 - your response - will forward to REWARDS DEPT<br> 17 Jan 2016 - You shared your 'great displeasure' that I had received no follow-through and your forwarded to MANAGEMENT<br> 2 February 2016 - You forwarded to the ACCOUNTS DEPARTMENT . . . . and so ????<br> <br> I am not sure you have any other departments to forward my *****y too and it appears that none of your departments care anyway!!!!
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Edgars's replyOfficial
10 Feb 2016, 10:22Hello Beth-Ann ,
Thank you for bringing the above concerns to our attention.
Firstly we would like to apologise for the lapse in service experience in regards to our Thank u Rewards points. This is certainly not the type of service that indicates our standards. We have escalated your query one of our accounts executive manager and advised that numerous emails were sent to their division for resolution point to date no meaningful feedback is provided to our valued customer. You have every right to be disappointed as we failed to deliver in the time of need. We assure you concrete feedback will be given to you shortly.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for bringing the above concerns to our attention.
Firstly we would like to apologise for the lapse in service experience in regards to our Thank u Rewards points. This is certainly not the type of service that indicates our standards. We have escalated your query one of our accounts executive manager and advised that numerous emails were sent to their division for resolution point to date no meaningful feedback is provided to our valued customer. You have every right to be disappointed as we failed to deliver in the time of need. We assure you concrete feedback will be given to you shortly.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Edgars's reply10 Feb 2016, 10:22
Official
Hello Beth-Ann ,
Thank you for bringing the above concerns to our attention.
Firstly we would like to apologise for the lapse in service experience in regards to our Thank u Rewards points. This is certainly not the type of service that indicates our standards. We have escalated your query one of our accounts executive manager and advised that numerous emails were sent to their division for resolution point to date no meaningful feedback is provided to our valued customer. You have every right to be disappointed as we failed to deliver in the time of need. We assure you concrete feedback will be given to you shortly.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for bringing the above concerns to our attention.
Firstly we would like to apologise for the lapse in service experience in regards to our Thank u Rewards points. This is certainly not the type of service that indicates our standards. We have escalated your query one of our accounts executive manager and advised that numerous emails were sent to their division for resolution point to date no meaningful feedback is provided to our valued customer. You have every right to be disappointed as we failed to deliver in the time of need. We assure you concrete feedback will be given to you shortly.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***