SB
Sunet B

1 reviews | Active since Oct 2011

10 Jun 2020, 14:35

Edgars #theworst

Very bad service. Placed an online order 13 May. Still no delivery. Tried to cancel the order 4 times did receive reference nrs. Every time I follow up the order is on the truck. 62 mails later. 21 phone calls later still no help. Problem escalated to manager 4 times. Still no contact back. If I phone customer care to follow up phone gets put down in my ear. But amount is on my account to be paid. Followed up with accounts department according to them I must pay.

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Replies (1)
Edgars
Edgars's reply16 Jun 2020, 14:58
Official
Good Day Sunet B, 

Thank you for your post. 

kindly be advised that your order has been cancelled and we have sent your query to online refunds team to process the refund. 

our sincere apologies for any inconvenience and frustration caused. 

Your reference number is ***/GO. 

should you have any further enquiries kindly contact our call centre and a friendly consultant will gladly assist. 

Regards,
Edgar's Customer Experience Team.

Best regards,