MS
Mzwakhe S
1 reviews | Active since Jul 2019
12 Oct 2022, 08:50
Edgars THEFT
Edgar’s for the past two months has without authorisation signed me up to their mobile subscription and for the past two months have been ignoring my requests to cancel it as I didn’t sign up for it.
What they are doing is theft and keep passing on blame to each other without giving me a solution.
Helpful (0)
Replies (6)0
Replies (6)
Edgars's replyOfficial
12 Oct 2022, 13:19Good day Mzwakhe,
Trust you are well and keeping safe.
Thank you for taking my call and I appreciate your time.
As per our telephonic conversation today, I will escalate your complaint to the relevant department, and you will be contacted with feedback.
We do apologies for the frustration this has caused you.
Thank you and take care.
Trust you are well and keeping safe.
Thank you for taking my call and I appreciate your time.
As per our telephonic conversation today, I will escalate your complaint to the relevant department, and you will be contacted with feedback.
We do apologies for the frustration this has caused you.
Thank you and take care.
Best regards,
Edgars's reply12 Oct 2022, 13:19
Official
Good day Mzwakhe,
Trust you are well and keeping safe.
Thank you for taking my call and I appreciate your time.
As per our telephonic conversation today, I will escalate your complaint to the relevant department, and you will be contacted with feedback.
We do apologies for the frustration this has caused you.
Thank you and take care.
Trust you are well and keeping safe.
Thank you for taking my call and I appreciate your time.
As per our telephonic conversation today, I will escalate your complaint to the relevant department, and you will be contacted with feedback.
We do apologies for the frustration this has caused you.
Thank you and take care.
Best regards,
MS
Mzwakhe S's updateReviewer Update
14 Oct 2022, 09:06I am still awaiting feedback from your superiors about the THEFT of my money!
MS
Mzwakhe S's update14 Oct 2022, 09:06
Reviewer Update
I am still awaiting feedback from your superiors about the THEFT of my money!
Edgars's replyOfficial
14 Oct 2022, 12:56Dear Mzwakhe,
Trust you are well.
I have escalated your query to relevant department and feedback will be provided on your complaint.
We do apologies for the delay in response, and I will ensure that contact is made.
Thank you and take care.
Trust you are well.
I have escalated your query to relevant department and feedback will be provided on your complaint.
We do apologies for the delay in response, and I will ensure that contact is made.
Thank you and take care.
Best regards,
Edgars's reply14 Oct 2022, 12:56
Official
Dear Mzwakhe,
Trust you are well.
I have escalated your query to relevant department and feedback will be provided on your complaint.
We do apologies for the delay in response, and I will ensure that contact is made.
Thank you and take care.
Trust you are well.
I have escalated your query to relevant department and feedback will be provided on your complaint.
We do apologies for the delay in response, and I will ensure that contact is made.
Thank you and take care.
Best regards,
MS
Mzwakhe S's updateReviewer Update
14 Oct 2022, 13:38Feedback when? I reported this matter TWO MONTHS ago. Does it take your department TWO MONTHS to get back to a customer after accessing my account without authorisation
MS
Mzwakhe S's update14 Oct 2022, 13:38
Reviewer Update
Feedback when? I reported this matter TWO MONTHS ago. Does it take your department TWO MONTHS to get back to a customer after accessing my account without authorisation
Edgars's replyOfficial
19 Oct 2022, 10:56Good morning Mzwakhe,
Trust you are well and keeping safe.
I tried calling you on your mobile number however you are not available.
I have requested for feedback on your complaint, and you will be contacted.
We sincerely apologies for the delay and final feedback will be provided to you.
Thank you and take care.
Trust you are well and keeping safe.
I tried calling you on your mobile number however you are not available.
I have requested for feedback on your complaint, and you will be contacted.
We sincerely apologies for the delay and final feedback will be provided to you.
Thank you and take care.
Best regards,
Edgars's reply19 Oct 2022, 10:56
Official
Good morning Mzwakhe,
Trust you are well and keeping safe.
I tried calling you on your mobile number however you are not available.
I have requested for feedback on your complaint, and you will be contacted.
We sincerely apologies for the delay and final feedback will be provided to you.
Thank you and take care.
Trust you are well and keeping safe.
I tried calling you on your mobile number however you are not available.
I have requested for feedback on your complaint, and you will be contacted.
We sincerely apologies for the delay and final feedback will be provided to you.
Thank you and take care.
Best regards,
Edgars's replyOfficial
26 Oct 2022, 15:32Good day Mzwakhe,
Trust you are well and safe.
Feedback has been provided to you by the relevant department.
Should you have any further enquiries, please feel free to contact us.
Thank you and take care.
Trust you are well and safe.
Feedback has been provided to you by the relevant department.
Should you have any further enquiries, please feel free to contact us.
Thank you and take care.
Best regards,
Edgars's reply26 Oct 2022, 15:32
Official
Good day Mzwakhe,
Trust you are well and safe.
Feedback has been provided to you by the relevant department.
Should you have any further enquiries, please feel free to contact us.
Thank you and take care.
Trust you are well and safe.
Feedback has been provided to you by the relevant department.
Should you have any further enquiries, please feel free to contact us.
Thank you and take care.
Best regards,