Edgars the worst retail store

At the start of the year I requested a settlement quote to have my account closed down and to my surprise my account was at a shocking balance and I couldn't understand that because I paid every month. The Edgars consultant advised that there is a airtime contract activated on the account which I had no knowledge of, I then proceeded with a dispute on this where they said they will investigate to see if it is a valid sale and if not then the money will be refunded to my account. Some time later I got an sms stating that the refund will reflect on my September statement. I then made numerous calls to query the amount that was being refunded but no one could give me an answer and they kept on giving me numbers to call but none of them could assist.

Today I checked my statements only to find that I am being charged R23 for every call that has been made to me and this is after I have asked them not to call me unless they have the relevant information. I have now had it with Egdars, they are the worst company ever! They can call me everyday asking for payments but when I ask for my money that has been ****** from me then they have nothing to say!

Edgars please man up and do the right thing, stop robbing people from their hard earned money! I demand a call from a supervisor detailing what is happening on my account and where the airtime I PAID FOR is being sent to as I have never received any airtime from Edgars.