Edgars the worst company in history

Our account was handed over to the lawyers. Then we paid the arranged amount every month until I noticed the amount paid isn't going off on the amount owing. So I tried to get a hold of the lawyers, and they didn't pick up after trying several times. I emailed them, but still no response. So I decided I will not pay the amount then because I need to know why the correct amounts wasn't being allocated to what we owe. After a while no one has even tried to contact me so I phoned Edgars. Edgars then said I must phone they lawyers and I told them that I cant get a hold of these people. The person I spoke to put the phone down. I called again and asked to speak to the manager, she kind of helped us with the lawyer. We then paid the full amount owing and waited to get our paid up letter. We still haven't gotten the letter, and once again I cant get a hold of the manager or the lawyers.