JM
Jolandi M
1 reviews | Active since Nov 2019
23 Nov 2019, 14:02
Edgars, The Grove Pretoria - HORRIBLE!! Drive to menlyn in stead
The staff is extremely slow and absolutely careless for the customer. There will be 2 helping at a till (7 people in the queue) and then 3 standing around?? Supposedly helping the other 2? I kid you not it takes longer than 15 minutes to help 2 customers... and then they don’t open more tills or attempt to work faster - they chat and take their sweeeet time. I also noticed more than one time them allowing people to “skip the queue” and being helped first with no explanation or apology. No... urgh. I cannot begin to describe my disgust with the service at this edgars. You might as well close it down, because it’s also not as if it gets amazing stock!
Helpful (0)
Replies (1)0
Replies (1)
Edgars's replyOfficial
23 Nov 2019, 15:50Good day Jolandi Marais.
We hereby acknowledge your complaint lodged.
We do apologise that your experience was not a pleasant one, and as a result we have logged and forwarded your concerns to the stores management team at Edgars The Grove to address all concerns raised. Feedback will be provided within 48 hours excluding the weekend.
The reference number for the query is: ***/GO
Kind Regards
Edcon Customer Experience
***
Edgars's reply23 Nov 2019, 15:50
Official
Good day Jolandi Marais.
We hereby acknowledge your complaint lodged.
We do apologise that your experience was not a pleasant one, and as a result we have logged and forwarded your concerns to the stores management team at Edgars The Grove to address all concerns raised. Feedback will be provided within 48 hours excluding the weekend.
The reference number for the query is: ***/GO
Kind Regards
Edcon Customer Experience
***