SB
Simoné Bosman

1 reviews | Active since Sept 2017

22 Sept 2017, 11:09

Edgars, The Grove Mall Feedback

I would just like to thank Brady at Edgars, The Grove Mall for calling me and adressing my problem or the situation I had with the staff in a well mannered and sincered way!

She assured me that they are addressing my problem with the staff at the moment and that she apologises deeply on behalf of Edgars at the Grove for the staff's behaviour and bad attitude!

Thank you Brady for making me feel more welcome and I will definitely keep om Shopping there!

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Replies (1)
Edgars
Edgars's reply22 Sept 2017, 14:16
Official

We are delighted to hear that you have received such commendable service from our staff. Your kind gesture of bringing this compliment to our attention is really appreciated and we will make certain that this staff member’s service does not go unnoticed. A copy of your compliment will be forwarded to this staff member’s direct manager for further recognition. A reference number for the Compliment logged is as follows ***/GO

Kind regards,

Customer Experience Team

Call Centre: ***.