Edgars The Glen

Hellopeter, I trust you well.

On the 11/09/2023, I was purchasing some goods from Edgars (The Glen) branch. They irritate the hell out of me. I forever pickup problems by swiping my Jet card. This is happening since 2020 when changes took place or became part of Edcon.

It's insane. I was told that my Jet card is not working after sitting on the phone for +- an hour with their account department (card devision). The ladie said that my card was not active, nor new and I need to go to Jet Store to replace my card. I explained to her that the card is a new card. I've been using the card at their branch before. The next day 12/09/2023, I decided to go to Jet store in The Glen. The guy was very helpful. He told me that my card is active and that it is new. I purchased sweets just to check if, it's working and it was perfect. I went back to Edgars the same time and my card was working. To me it seems like the teller didn't know what she was doing and she told me that she was new. What amazed me more, is that she did asked her senior to help me and she also said that, "I need a new card". If, it wasn't for my daughter, I was never gonna purchase the goods but we took because it was my husband's (dad's) birthday on 13/09. I think it's time for them to catch a wakeup call. How many Jet Store Card customers do they do this to. I trust that this will make a difference in our lives.

Your sincerely Mrs van Schalkwyk