Edgars the *****

Good day My name is Phyllis and I have an account with Edgards. Over the months I have been noticing something very strange and worrisome happening with my account. On a monthly basis, I have been paying my account, however the amount hasn't been reduced, a few weeks ago I made sure that I paid off the account. Yesterday I decided to go and ensure that all was in order and to my surprise I was advised that I am owing about R400, how on earth is that possible? I ensured that my account was paid off, but then I remembered that Edgard rips people off, especially when they think a person is illiterate.

One of your sales rep sold me a personal funeral cover, which I agreed to, and behind my back she added the following covers:

Family provider plan policy EDC*** Personal Accident Plan policy EDC***

I am not happy with this at all, and would like all my money to be refunded please from the day I joined this policies without my consent.

I don't even have any documents or the policy numbers, that on its own is a red flag. We have tried calling all the numbers that they gave us and also contacted their head office, all of them are shifting the blame and keep sending us from one person to the next. I can't close her account either, as they saying that I am owing. Hellopeter please help me out, I am a pensioner :( The head office said that I should contact Hollard, how so ? I am a client to Edgars not Hollard. Edgards is underwritten by Hollard, however it has nothing to do with me. I want my money back from 2016.

They said they can't close the account until I pay that amount and the sad part is that this amount is acquiring interest ! I do do not owe clothing,

Thank you