1 reviews | Active since Dec 2015
Edgars Thank U Card Call Centre Useless
For the best part of this year, I have noticed that no matter how much I spend with the Thank U Card, my rebate is minimal i.e.R30-00 - what a sham of a loyalty programme!!<br> <br> It is almost impossible to connect to the Edgars Thank U Card call centre on ***- as it generally just cuts off.<br> <br> By some miracle I connected with a STEVE on the 12th of October 2015 - ***, who identified that one aspect was missing from my contact details and hence this was preventing my rewards from reflecting - he assured me that he had now rectified my details and all my outstanding rewards would reflect when next I used my card - Well it was no surprise when I used the card last week, to see that yet again only R30-00 was reflecting.<br> <br> I have just tried yet again to connect with the call centre this morning and have given up as it just cuts off - Edgars you are a disgrace
We must sincerely apologise for the overall experience. Kindly be advised we have referred this query to the thank you rewards department to address. We can imagine the frustration caused, but we assure you concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
We must sincerely apologise for the overall experience. Kindly be advised we have referred this query to the thank you rewards department to address. We can imagine the frustration caused, but we assure you concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***