Edgars Terrible Service when Closing an Account

I closed my account in December 2021 and was in a credit of R524.64 at the time. I didn't have any policies with them either. Upon closing the account the friendly sale staff called the Edgar's RSC call centre and after speaking with them they confirmed that my account was in credit and that it was closed. Never did they mention anything about stopping VAS services nor did anyone mention to me that I would need a letter of confirmation stating that my account was closed. When asked by myself if anything further was needed from me they said no and confirmed that my account was closed. Now months later I am getting calls, sms' and emails saying that I owe them money but not once have they said anything about my credit on my account. Previously I had also tried calling and emailing them but to no avail.

Finally I have been able to get through via email but its the same story everytime, can someone please CHECK YOUR RECORDS PROPERLY before damaging someone's name and credit record.

I had another clothing account with a different company and that was so easy to close, no problems.

Wish Edgar's would learn from their competitors.

NEVER EVER going to recommend Edgar's or any of their affiliated partners to any friends or family. I will even go so far as to warn people who are thinking of purchasing from the stores.