MA
Matthew A

1 reviews | Active since Apr 2013

13 Jul 2018, 13:43

Edgars - Terrible Accounts Application Department

Terrible accounts application department! I previously app**** for an Edgars account, and after 2 weeks of passing me off from one person to another, I was finally told that my application was rejected. I app**** again on Tuesday, and once again this process is starting again - no-one can help me activate my account. Your website states 24-72 hours for activation? I am a Private Banking client with a credit score rated 'Excellent' by Transunion, Experian, Compuscan and XDS (with proof!). I have absolutely no debts, and pay all my accounts on time - and as a result, have huge account limits available to me from TFG group and Stuttafords - with perfect payment records. How can I possibly Not be given an account? Would Edgars prefer to have individuals who constantly default on debts and never pay applying for accounts? It seems so!

0
Replies (2)
Edgars
Edgars's reply16 Jul 2018, 08:20
Official

Thank you for bringing this matter to our attention . Kindly note that we will escalate your query to our new accounts team and final feedback will be provided to you regarding the status of your account application.

***/GO

Kind regards

The Edgar's Customer Experience Team

MA
Matthew A's update16 Jul 2018, 18:48
Reviewer Update
Thank you, I received a call from Edgars earlier today, offering me an account with a reasonable account limit. It was unfortunate that the issue was only resolved after a public post, but from the call onward, everything was handled swiftly, professionally and without fuss. Thank you to the individuals who were able to assist.